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The two offices are open only two days each week and have long lines. The DMV said it is developing strategy to strengthen customer services in its core full-service branch offices.
“The DMV lines in Milford City Hall have become just too long, and any closure would ripple into Derby where lines are also growing. Returning four staff workers to full-service DMV offices, where there’s also high demand Tuesday through Saturday, will help improve service overall where we serve many more people,” said DMV Commissioner Michael Bzdyra.
Each small office is staffed by two DMV personnel.
Staff in these small centers is pulled from main branch offices. With lines and wait times growing in the small offices, DMV plans to reassess how to use them.
For example, a recent study showed that over 90 percent of visitors to these offices wait in line for registration transactions, which can be done online.
Also, licensing customers will soon have an online option. DMV is working to enhance its licensing to include “skip-a-trip,” which would mean customers could do one six-year license renewal online before needing to visit an office. We expect this enhanced service to be available next year.
These two centers provide various license and registration services. Milford is open Tuesday and Thursday and Derby is open Wednesdays and Fridays. Both offices will close effective July 24.
Customers can go to other nearby full-service offices in Hamden, Bridgeport, Norwalk, Danbury and Waterbury. A full list of DMV offices can be found at ct.gov/dmv/offices.
“Closing any DMV service, even on a temporary basis, is a difficult choice, but we also cannot continue to burden these centers’ customers with long wait times,” Bzdyra said.
DMV’s full menu of online services can be found at ct.gov/dmv. Residents are urged to check its website before heading into an office. Many services can be completed from home or work computers, smartphones or tablets.
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