STRATFORD, Conn. -- Emergency medical dispatchers know what do to during an emergency.
That's why when a person calls 9-1-1, they often are asked a lot questions about the type of emergency in case they need the person calling to take action before help can arrive.
To help residents understand the differences, J.P. Sredzinski, Stratford's communications supervisor has written a column outlining the different types of emergencies and how to take action.
"There are the times when emergency medical dispatchers have to get more invasive. Based on the emergency occurring, they will have to get more active in providing care earlier and directly through the caller. This means having the caller become the first person to provide care based on instructions given over the phone," Sredzinski said. "Emergency medical dispatchers are provided hours of training in how to deliver these instructions over the phone. These instructions are internationally used and based on current medical best practices. In Connecticut, their use is mandated."
Some of the different emergencies that may need help from the person calling include:
- Maternity and pregnancy
- Bleeding control
- Sinking vehicle
- Cardiac arrest
"When the circumstances require them, emergency call takers must direct callers with specific and scripted instructions in order to provide care to a patient before help even gets on scene," he added. "This is why dispatchers are often referred to as the 'first, first responders' because through callers, they are actually there providing care before fire and ambulance personnel get on scene. When calling 9-1-1, always be sure to carefully listen to the directions provided to you because the instructions that are provided can easily be the difference between life and death."
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